The goods you order will be delivered to the address you give when you place your order.
The delivery costs are based on weight
We accept orders Worldwide, but please contact us first to discuss delivery cost/methods, either via email (info@skibarn.co.uk) or telephone (+44 193 271 0527).
Due to the nature of our business, stock availability cannot be guaranteed. If your goods are in stock the order will be shipped in order to reach you within *7 working days (*deliveries to Islands, Highlands, Ireland, N. Ireland & Overseas Destination may take longer.) Payment is not taken from your credit card until stock has been checked and the order is ready for shipping.
Orders will be shipped to reach you within 7 working days and must be signed for so please make sure there will be someone available at your delivery address.
If you fail to take delivery because you have cancelled your order, we shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you as soon as possible.
Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as 'UNCHECKED'. Failure to do so may affect any warranty claims that you make thereafter.
DELIVERY SCHEDULE:
Our service (If current) takes 3-5 days to be delivered. The ITEMS are in different warehouses in EUROPE and come outside of UK.
Shipping time to UK may actually be longer due Brexit and new Customs Regulations.
RETURNING ITEMS
Before returning an item to us you must inform us and we will provie you return number. Items sent back without a returns number cannot be accepted.
Non-faulty items must be sent back unused and in their original packaging with labels and within 14 days of the invoice date including original receipt. Once received, we will offer an exchange or a full refund if required.
You will be required to pay postage when returning your items to us. Please note that postage costs are non-refundable. Products returned must be properly packaged and sent fully pre-paid to our address When sending your return please obtain a CERTIFICATE OF POSTAGE from your Post office as you will have to produce it in case of a loss.
Label all returns to 'Ski Barn Returns Department'. You should also include your name, address, daytime telephone number, a copy of all invoice/receipts .With any returns we reserve the right not to refund any item returned not in condition as sold or after the 14 day period. All items need to be returned to the below address:
SKI BARN PL DEPOT
Szkolna 21
55-200 Olawa
POLAND
Any parcels containing goods or gifts sent from England, Scotland or Wales to the EU should have a customs declaration form attached to it.
The type of customs form you will have to complete will depend on the contents and value of your parcel
You will be required to write your name, surname and address, a clear description of the contents and whether it is a gift, sold or returned goods, among other things.
If you're posting a parcel from Northern Ireland to the EU you do not need to attach a customs declaration form, though one is still needed for parcels going to non-EU destinations.
If you think that your item is faulty then please contact us as soon as possible. All items will be inspected by ourselves and often by the Manufacturer before being deemed faulty. Once we are satisfied the goods are faulty, depending on the circumstances they may be repaired, replaced, exchanged or refunded.
If the goods supplied to you are damaged on delivery, you should notify us by phone or email within 7 days.